This guest post is by Ryan Barton of The Smart Marketing Blog.
As I was sitting at a café over breakfast, the couple nearby flipped through their Sunday paper. As I tend to do, I eavesdropped on their conversation.
“Will you look at that bedding? That’s wonderful!” “Oh my God, I’d die for those shoes.” “I love that movie, and it’s on sale!”
Aside from my habitual eavesdropping problem, the conversation’s simplification of the “want” impulse is vital to your online success.
Buying versus browsing
There’s a significant, actionable difference between admiration and buying intent.
The first is an attraction, a respect, a good feeling. “That car has beautiful lines.” “Wow, a front-facing camera and it supports Flash?” But regardless of all those positive thoughts, admiration lacks a fulfilled need.
The second says, “not only do I admire this service or product, but it’s exactly what I’m looking for.” “My New Year’s resolution was to focus on marketing, so this is perfect!” The product satisfies a real need—not a flighty want.
“Ooooh I’d LOVE to win this! I’m always up for some good marketing insight!!,” said one reader. Another agreed, “I would love to read this book. Maybe I can count it as one of the many books I resolve to read this year.”
That’s flattering; really, lots of kind words. Yet, after the contest ended and the book was awarded, some readers suddenly didn’t want the book; or, more accurately, they didn’t want to pay for it.
This is the “want” gap in action—the difference between liking a product and actually wanting to pay for it.
The “want” gap
Amy’s readers may have liked the idea of reading my book, but they didn’t realize a present need for it. It’s a great idea, and it’d be a nice addition to a library, but there wasn’t enough of an internal need to get them to pull out their wallets.
We see the same principle, but to a greater extent, with larger giveaways. Sure, I’ll take the car, the free cruise, the year’s supply of coffee—but I’m not going to pay for it.
Friend and artist John T. Unger experienced something similar with a book of poetry he wrote; the “want” gap was later brilliantly illustrated